csr general knowledge today
There is potential for more expansion of financial inclusion but for technological issues like frequent machine breakdowns and lack of connectivity which negatively impacts confidence of customers towards informal banking. The problems with hand-held devices continue to deter financial inclusion. There is a need for facilities like biometric-enabled and multi-lingual hand-held devices which can provide confidence in rural masses. Technological innovations like integrated machines that have functionality of cash withdrawals and deposits facility of scanning documents to facilitate new account opening and loan disbursals and voice commands and narration for available facilities could help increase banking penetration.csr general knowledge today
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